Ben David Jewelers

After being told there was an onsite jeweler who can asist with repairs, I returned with 3 pieces that needed attention, but was told the jeweler only replaces batteries. The lovely woman at the counter went back to visit the jeweler and returned with an update. I was quoted $150 to "replace a pin" in one broken bracelet; $60 to replace a silver clasp on another; and I was told that my watch could not be cleaned as it was a base metal. Now mind you, I've owned this watch for 30 years and have had it cleaned numerous times. When the woman at the counter took me back to the "jeweler's" studio, it was ostensibly so that he could assure me it could not be cleaned. However, when she said to him "would you like to tell her?", his response was "I dont want to tell her anything." Shocked, I asked for my jewelery back. He told me he'd already replaced the battery and asked if he should remove it. The woman told him to leave it and she would not charge me. The missing pin was not missing. The clerk in a different shop pointed out that it was still there and it only needed to be reshaped and bolstered with a little soddering. The clasp issue was a super simple fix that would cost no more than $30. And she took the watch and said "this will be beautiful again once he cleans it up." I dont know if the "jeweler" here is an owner, but I figure he must be, as I cannot understand why else he would be employed. He is obviously not a jeweler, and does not want to do the work a jeweler does. I tend to buy a few pieces of jewelery per year - and need repairs more often. I've also had custom pieces made and look forward to doing it again. I routinely need replacement opals and would like to find someone to help me source opals with a lot of fire. I've been looking for a place where I can do it all. But I give up. It seems all the local stores outsource the repair work. I need to accept that I wont find a professional relationship like that here and will look elsewhere for my special needs. But for my purchases, I can assure you I will not be shopping here.

When my wife and I got married, we had some jewelry that we needed some work on. I purchased a loose diamond for an engagement ring that needed a setting. Also, my wife was given jewelry from her Aunt that passed away. We had a necklace made, a diamond wedding band, and the loose diamond set. We sold all the left over gold from the old jewelry as well. Everything turned out wonderful! My wife was so happy and she got to wear it all on our wedding day. We don't even live in Danville. Ben David took care of us and five years later, they continue to be our go to Jeweler even though we live over two hours away. Class act as far as we are concerned.